For 99 percent of the subscription economy, every subscriber receives the same thing. It would be unthinkable for a publisher to create a unique magazine for each subscriber, or for a SaaS company to create a unique software tool for each customer, or for an association to create a unique experience for each member. However, that’s exactly what the most forward-thinking subscription boxes such as PupJoy do every month. Continued
The toughest part of dropping our son off at college is that we miss having him around. Now, Kory and I have our home to ourselves again. It’s a lot simpler to shop for groceries, and preparing meals is easier when you are cooking for two. And while we certainly talk a lot, our son was another good conversation starter. For my wife, she’s thinking about him all the time, wondering if he’s getting to class, eating, and making friends. Evidently, he is getting along well enough, because he isn’t calling or texting her much. Kory has had to transition from being the mom who reminds her son about deadlines or places he’s supposed to be, to being the mom who supports her son silently from afar. Our son was one of 600 students accepted to the University of Florida Honors program. He’s living at the honors dorm, and his … Continued
Discover how to grow your subscription business from the explosive growth of the subscription box industry. Subscription boxes have become the single fastest segment of the subscription industry over the last 12 months, as have the number of offerings. What leads to fast growth within subscription boxes can help you grow your own subscription economy business.
At the center of the subscription box industry is my recent guest on Membership and Subscription Growth podcast, Amir Elaguizy, the co-founder and CEO of Cratejoy. More than 4000 subscription boxes rely on the Cratejoy platform for marketing and fulfillment. Amir has seen what works within the subscription box industry and what leads some subscription companies to fail.
Membership retention comes down to subscription fundamentals, understanding what your customer wants, delivering tangible value and delivering a terrific unboxing experience. …Continued
The Membership and Subscription Growth Podcast is now on iTunes, Google Play, and Stitcher! This podcast will help you attract new subscriber members, keep them longer and grow a vibrant tribe. You’ll learn easy-to-implement shortcuts for fast membership and subscription growth. You’ll discover how to get more new members to join and what to deliver that improves membership retention and creates membership growth. You’ll discover the best membership practices, proven retention strategies and unique insight into the membership and subscription economy from some of the most successful entrepreneurs in the subscription economy and membership economy, including specialized information publishers, associations, subscription boxes, digital subscriptions, SaaS, loyalty programs and more. My mission is to serve you with the most current and useful information available. Each of the episodes will include a summary on my blog page with a link to the podcast and the interview transcript. You’ll receive an abundance of … Continued
Every group exhibits language and behaviors that are unique to them. What makes certain cultures so effective at innovating change, while others are a misery to everyone who participate? How can you change a culture to unleash your group’s potential, grow your company and increase your membership retention? I talked with Dave Logan, co-author of Tribal Leadership, about what the beliefs, attitudes and loyalties of a group can reveal about its culture, and how to improve that culture for better results. Dave is a bestselling author, management consultant, and faculty member at the USC Marshall School of Business. Dave co-founded CultureSync in 1997, a management consulting firm specializing in cultural change, executive coaching, and strategy. CultureSync’s clients dozens of Fortune 500 companies, major nonprofits, and governments around the world. Logan’s insights will lead you to breakout performances within your corporate team and to greater satisfaction and membership retention for your … Continued
When members quit, I take it as a personal insult. Here’s someone who tried my service and is now telling me she no longer wants what I’ve been delivering. It’s extremely disappointing. However, it’s damaging to your brand, reputation, and long-term membership growth to make the member cancellation process difficult or convoluted. When I conduct a membership program assessment, one of the 47 items I review is their cancellation process. Many times, they require members to phone or go through a challenging process to cancel. Some call this “speed bumps” on the cancellation process. Erecting a barrier between your member and that subscription cancellation button may make you feel better, if your subscriber wants to cancel, he’s going to find that button. And if you make it difficult on him, he’s going to be angry, and you’ll lose any opportunity you had to win back a long-term subscriber. Take a … Continued
Subscription businesses benefit from the advantage of recurring revenue. Acquire new members and keep your existing ones. Sounds simple, right? We understand it’s not that easy. How do you keep your recurring revenue if your members’ credit card charges are declined? When you charge the credit card that you have on file, send the product or service, and then find out the charge was declined, that’s called involuntary churn. And, it sucks. It sucks out your revenue, and the hassle often sucks out the member’s subscription. I met with Paul Larsen to discuss this challenge. In addition to a lengthy list of credentials and experience, Paul is the owner of PaulLarsenConsulting.com, a company with a focus on helping businesses conquer involuntary churn and increase their recurring revenue. You see the recurring revenue of your existing members decreasing at a rate higher than your churn. This is what happens with involuntary … Continued
There’s a recurring problem I face when subscription companies ask me to help them lower their churn rate, improve renewals, and break through subscription rate plateaus. And in the growing subscription box world, this problem is worse than anywhere else. Subscription boxes are exploding in popularity. The number of subscribers is increasing, and this demand has caused a lot of growth within the industry. The problem, however, is that subscription boxes allow their value to be measured based on the value of the products inside the box. If the retail value of the box’s contents is $95 and the cost of the box is $25, then that’s a great value. However, this thinking doesn’t work for boxes. It’s like measuring this Sunday’s sermon based on the retail value. Or measuring the impact of the football game based on the number of great plays compared to a basketball game. Or measuring … Continued
I took the family to Ireland for more than a week this summer, and learned a lot about the people, the land, and the country’s history. It is a beautiful place, and there were friendly people everywhere we went. Bonus, I learned something about membership retention to share with you. One of the recurring narratives you hear, especially in the western part of the country, is about the Great Potato Famine. It’s hard to imagine that a nation of people can be defined by the events of 150 years ago, but it’s as real to the Irish as if it happened yesterday. In the early 19th century, the population of Ireland exploded to more than 8.2 million. Because of a number of historical reasons, more than two-thirds of the population was solely dependent on potatoes. Potato blight, a mold that destroys the plants, wiped out crops between 1845 and 1852. … Continued
In the world of publishing, members (subscribers) are hard-won, and membership retention is even more difficult. The goal is that, once members are brought onboard, a publishing business can run like a locomotive—with unstoppable momentum that builds over time. That feeling is the magic of membership retention. On the other hand, when publishers lose members faster than they sign up new ones, it feels more like bailing out a leaky boat. So how do they run like a locomotive? I talked with leading specialized information publishers about strategies they use to improve membership retention and increase member value. Their insights will help you develop loyal members who continue to buy your services year after year. To maintain your member’s interest, you need to keep your publication content unique and necessary. Don’t simply forget about a member once there’s an order in hand. Ryan Dohrn, founder of SalesTrainingWorld.com, makes sure his … Continued