There are five benefits that enable you to retain your members, ROI, growth, recognition, mission, and a connection with other members. The benefit my clients give me the most push-back on is connecting their members to each other. I recently had a client ask me, “But if I connect my members, won’t my members just meet without me?” I’ve certainly … Continued
Benefits That Retain Continuity Members for Life
I hear comments like these all the time: “Members tell me there’s just not enough value to justify their monthly continuity.” “Why should members continue paying when they can get the information for free on the internet.” “Members tell me it’s too expensive, we’ve got to give them more value.” Most continuity marketers do one of two things to solve … Continued
What I Learned in the Hospital Emergency Room about Transforming Your Buyers Into a Vibrant Tribe of Members
Although it’s not unusual for me to wake up in the middle of the night, this was the first time I’ve woken up at 12:30 a.m. on a Sunday morning with sharp pain on the left side of my chest. I started to worry when I noticed my left my arm was numb, and it became difficult to catch my … Continued
Fewer than 12% of your members will stay for 2 years…
Would you believe that 88% of continuity programs average retention is less than 2-years? This isn’t a statistic you hear from the gurus selling courses on how to create continuity programs. The whole point of building these subscription and coaching continuity programs is to build a steady income, revenue you can count on and budget for each month. If members … Continued
Make sure you have all of the facts
I experienced a hilarious contradiction of ethics. Hilarious at the time, but now that I think about it more, it was actually pretty scary. Each week during the school year I teach entrepreneurship classes to high school seniors as a Junior Achievement volunteer. Junior Achievement supplies the curriculum, solicits interested high school teachers and puts them into contact with volunteers … Continued
How to Create a Member Welcome Call for Member Engagement, Retention, and Ascension
Many of my clients schedule calls with new members to help onboard them into the membership program. These onboarding calls serve several purposes: To get your newest members engaged in your membership program. To obtain information about the member and feedback about the marketing process. Where appropriate, to upsell members into conferences, products, and/or higher level memberships. There are three … Continued
What do you regret?
Members often tell me, “I wish I had known about info-marketing before; I would have made a lot more money.” I’m always polite when someone says this; however, this type of thinking is a symptom of a larger problem. When we look back on an unpleasant situation in our lives, thoughts like these often occur: I wish I hadn’t said … Continued
Info-marketing sales factor we don’t discuss enough
Few info-businesses have more longevity than the one I’m about to describe. Launched in 1872, it’s 142 years old, predating the telephone and the electric light bulb. You may be one of its million-plus subscribers or never pay it any mind, but Popular Science magazine is worth studying. The point of your and my info-marketing businesses is to provide value … Continued
Your 5-Part Secret Formula for Building a Vibrant Tribe or Completing the Boston Marathon
Nothing could have prepared me for the Boston Marathon. Although this was Kory’s and my first time at the Boston Marathon, I’ve completed four others and Kory has completed five. In the marathon world, we are beginners. I’ve been a beginner throughout my short running career. I’d never run more than a quarter mile prior to 2010, when I was … Continued
Controlling you without you knowing it
Our brains are programmed to fight for survival, similar to other animals. If a squirrel is on the ground searching for nuts, hears a tree branch break, feels a swoosh of wind and then feels a sharp pain in her side, she is going escape by running into the woods, barely thwarting the hungry hawk. What happens the next time … Continued