You should have been there to hear what a client told me the other day. He said, “There are plenty of copywriting experts. And goodness knows there are plenty of marketing funnel consultants. Those business consultants who can optimize your processes are easy to find. But Robert, you are the only person I’ve met who is all three of those … Continued
Increase Your Member Retention by Doing and Delivering Less
The fastest growth always comes immediately after a good pruning. You likely witness this each spring. Cut back your plants that died over the winter and the bushes that got too big over the last summer. Then, over the next few weeks, you see an explosion of new growth. Pruning makes the plant stronger because now the root system is … Continued
3 SAAS Customer Success Mistakes When Onboarding New Members, and How You Can Avoid a Similar High Churn Rate
Is it easier to leap over a six-inch step or a 10-foot wall? The six-inch step is easier, duh. The more you are asking your new member to do within the first few hours or days of your membership, the more difficult it will be to get that new member to the Retention PointTM. Open an email and click a … Continued
What Your New Members Must Believe to Become Long-Term Members
This month, I was the guest copywriting expert for the Agora Financial Copy Call. Each call focuses on breaking down a promotion or features a copywriting technique. I brought the list of what they must believe, and you can see it below. I learned this strategy from Dan Kennedy. He taught it as a copywriting trick to create a sales … Continued
How FabFitFun Delivers the Value That Gets Members Engaged and Retains Them for Years
“Exactly what should I deliver to my members to make more of them stop quitting my membership?” This a question I hear in various forms from my clients. “To help you understand the product, we want you to know why we chose that product and how that product is going to enhance your life,” said Leslie Emmons Burthey, vice president … Continued
How Charity: Water Transforms Donors into Members
If you haven’t yet discovered Charity: Water, you should check them out right now, visit RobertSkrob.com/CharityWater and watch the video. By bringing people clean, healthy water, they are preventing hundreds of other problems, enabling children to get an education and helping people build an economy. It’s an organization that’s changing lives in an important way. Beyond that, Charity: Water has … Continued
How the Largest Direct Response Marketing Company Communicates with Its New Members
No one woke up this morning and said, “I hope today is the day I get an email.” I remember a day when I looked forward to receiving an email. It made me feel important that someone thought enough about me to send me an electronic message. Today, you, your prospective members, and I are receiving a deluge of email. … Continued
Monthly Recurring Revenue (MRR) Is Not About the New Members You Get, It Grows Only With the Members You Keep
I am your favorite person — the one you have invested precious time and money to find. I am your next new member. It’s time to type my credit card number into your order form. Oh shoot, my card is in the other room; I’ll go get it. Your promises are so exciting. Your membership is the answer to many … Continued
Onboarding that Stops Members from Quitting
If your goal is to add 1000 new members this month but had 300 members cancel their membership, then 30 percent of your the marketing expense, your copywriting efforts and the efforts of your sales team were expended to replace members you once had. Think about that effort and expense for a moment. All just to try to stay even. … Continued
Illustrated: Before and After, Improve Conversion of Free Trial Members with a Better Member Welcome Screen
Are you afraid to send email to your members? Have you ever noticed that you get a spike in cancelations after you send a notice out to your members? I have spoken to many membership marketers who are hesitant to send emails to subscribers for fear that it’ll prompt them to cancel. This is similar logic I used to believe … Continued