Customer Success Secrets to Transform Your Subscribers from a Series of “One Night Stands” into Members for Life

Customer Success Secrets to Transform Your Subscribers from a Series of “One Night Stands” into Members for Life

Podcast: Play in new window | Download (Duration: 17:50 — 16.5MB) | Embed

Subscribe: Apple Podcasts | Email | RSS | Subscribe Using Different Platforms

Customer success determines retention rates in the membership economy. If your member does nothing with what you sell her, she’s going to cancel your subscription.
The old model of leaving it up to your customer to figure out how to get value from what you sell may have worked in the old one-and-done product sale world.
Your membership and subscription growth is determined by how well you ensure customer success. It involves helping your members find a lifetime value in subscribing to your product or service. I refer to it as turning your subscribers into a vibrant tribe of followers. And, it starts with how you attract your them.Continued

What You Can Discover About Membership Retention from Collaborating with 4,000+ Subscription Box Companies

What You Can Discover About Membership Retention from Running 4,000+ Subscription Box Companies

Podcast: Play in new window | Download (Duration: 32:44 — 30.1MB) | Embed

Subscribe: Apple Podcasts | Email | RSS | Subscribe Using Different Platforms

Discover how to grow your subscription business from the explosive growth of the subscription box industry. Subscription boxes have become the single fastest segment of the subscription industry over the last 12 months, as have the number of offerings. What leads to fast growth within subscription boxes can help you grow your own subscription economy business.

At the center of the subscription box industry is my recent guest on Membership and Subscription Growth podcast, Amir Elaguizy, the co-founder and CEO of Cratejoy. More than 4000 subscription boxes rely on the Cratejoy platform for marketing and fulfillment. Amir has seen what works within the subscription box industry and what leads some subscription companies to fail.

Membership retention comes down to subscription fundamentals, understanding what your customer wants, delivering tangible value and delivering a terrific unboxing experience. …Continued

Subscription Business Experts Reveal What It Takes to Grow Your Monthly Recurring Revenue

Subscription Economy Experts Reveal What It Takes to Grow Your Monthly Recurring Revenue

The Membership and Subscription Growth Podcast is now on iTunes, Google Play, and Stitcher! This podcast will help you attract new subscriber members, keep them longer and grow a vibrant tribe. You’ll learn easy-to-implement shortcuts for fast membership and subscription growth. You’ll discover how to get more new members to join and what to deliver that improves membership retention and … Continued

How Are You Sabotaging Your Membership Growth?

I was always the chubby kid in school. Since I can remember, I’ve been embarrassed about how my body looks. I’m too self-conscious to leave my closet without a shirt on. Forget running in public or strolling at the beach without wearing a shirt. For decades, I’ve lived with this problem, telling no one. And yet, I love Cuban sandwiches. … Continued

Your Business Could be Stopped Tomorrow, How You Can Prevent It

What is the one thing that can bring your business to a screeching halt?  I’ve been on the phone with guys who were doing $10 million a year in revenue yesterday, who today are closed, frantic, trying to figure out what to do next. It’s easy to take it for granted once you have it, but it’s the greatest vulnerability … Continued