Imagine you’re signing up for a new membership when you’re suddenly told you’re about to be connected with “customer service.” What image comes to mind? Is it the bad service you’ve received from other customer service departments in the past? Are you about to be delegated to the poorest trained, newest employee in the company? Now that you’ve finished your … Continued
Simplify the Complex to Increase Member Engagement and Long-Term Retention
How do you customize your marketing message to fit the variety of customers joining your program, all coming in at different skill levels? What should your offer be when some of your prospective members are head of one-person businesses while others run businesses of 20, 50, or more employees? How do you structure a new member welcome, when new members … Continued
Eight Goals of Your New Member Welcome Package — How Many Have You Included?
The most important part of your new member orientation system is your member welcome package. For the Auto Training Institute, a new member welcome package contributed to longer retention, increased member lifetime value, and $1.4 million in revenue the first year it was implemented. You don’t have the opportunity to have a member for 10-months or 10-years unless you properly … Continued
Generating Product Sales and New Memberships by Giving Away Books
The most expensive part of running a membership program is recruiting new members. Willie Miranda is generating leads, product buyers, and new members in the real estate niche using his new book, “How to Not Get Your Ass Kicked in the Real Estate Business.” After creating his own successful real estate brokerage company, Willie has been a coach to the … Continued
The Member Retention Secret That Doesn’t Require Creating More
I have taken the family to New York City between Christmas and New Year’s a few times, but we’ve never been there for the big night — the ball drop on New Year’s Eve. This year I decided to brave it. We stayed at the Renaissance Times Square. This made waiting a lot more convenient since we didn’t have to … Continued
The Single Most Powerful Member Recruitment and Retention Tool
There are three key decision points in your membership lifecycle. All of which can swing in your favor with the same tool. Before I explain the tool and how you can use it, here are those decision points: When a potential member is considering joining your program. When a new member is trying to find time to engage in your … Continued
What the Presidential Race Reveals About How You Can Build a Vibrant Tribe of Supporters
Over the last couple of months, I’ve seen a lot of The Skrob Report readers at mastermind meetings and events like GKIC’s Info-SummitSM and Infusionsoft’s PartnerCon. Everywhere I go, friends and readers of The Skrob Report ask me about the upcoming Presidential elections. Readers ask me who I think will win. Then they want to tell me who they think … Continued
How You Can Double Your Membership in 2016
When you are pushing hard to sell new members into your continuity membership program, there’s going to be some natural churn. Some members are going to jump in without any intention of retaining their membership. Other members will require more time and attention than they are worth. However, most membership programs are making mistakes that increase churn over their natural … Continued
Finally, a Monthly Workshop for You and Your Team to Create a Membership Lifestyle Business™ in 2016
For the last 20 years, my focus has been on recruiting and retaining members. After immersing myself in the association world for many years, in 2000 I earned a $7,500.00 incentive bonus from a client because of my successful member recruitment efforts on their behalf.
Generating New Members When Changing to a Different Market Isn’t a Viable Option
Here’s an excerpt from The Gary Halbert Letter, where Gary tells a story that’s become famous within the direct marketing world. Enjoy: “As you may or may not know, every once in a while I give a class on copywriting and/or selling by mail. During these classes, one of the questions I like to ask my students is: ‘If you … Continued